Frequently Asked Questions

How do I access the file after I purchase it?

After checkout, on the Thank You page, you will see a link to your file. See the image to the left for an example checkout page, and the location on the download link.
After your order is processed, you will receive an email at the email address you used to check-out . On your emailed receipt (see email example below), you should see a line "Download: [filename]". Click on the link to download your purchased file. The file is a .zip file and will download directly to your computer. You will find your file download in the "Downloads" file on your computer.
Alternatively, under the My Account Tab, in "Downloads", you can access the download file you just purchased as well as any other files you have ordered in the past.
If you are still having trouble, email us at easycutsit@gmail.com and please include your Order #.

What is an SVG file?

SVG stands for "scalable vector graphics", and they are defined by the filetype ".svg". These filetypes are commonly used for plotters and craft-cutters like Silhouette Cameo, Cricut Explore, etc. 

Do I need special software to read an SVG file?

Yes, software like Sure Cuts A Lot (SCAL), Silhouette Design Edition or Make the Cut to name a few.

What payment methods do you accept?

We process all of our payments using PayPal. So you can checkout using your own PayPal account OR if you don't have a PayPal account (or don't' want to use PayPal), you can use Visa®, MasterCard®, Discover® and American Express® debit and credit cards.
When you select CHECKOUT, you will be directed to a PayPal page that defaults to a sign-in for your PayPal. If you want to pay by credit card directly, select "Pay with a debit or credit card, or PayPal Credit"

How many times can I download my purchased file?

For each file you purchase you can download it from the site three (3) times.
If you are having any issues with the download contact us at service@easycutsit.com

 

Can I get a refund or return a file I purchased?

Unfortunately, because this is digital downloadable content, refunds are not available.

Can I use this file commercially?

You are not permitted to resell files, they are copyrighted.
However, you are permitted to use these files to create a physical product, which you can then sell.